Hello friends!

What a crazy couple weeks we have been dealing with, In the past 24 hours especially, I have had a few clients reach out with questions about cancelling and/or postponing their photography plans with me.
So I wanted to take some time and address some common questions and concerns. To let you all know what my plan of action is for 2020.

First off, COVID-19 was not in my plans for this new year and I'm sure it wasn't in yours either. Yet, here we are. We are all being inundated with emails and breaking news. Fear, panic, and anxiety are affecting so many of us. In the midst of this chaos, I'm truly hoping to be a source of calm for you. I want to help alliviate some of your concerns and to answer as many questions as you have for me. I will be understanding and accommodating at this time as we all try to navigate these unknown waters together.

WHAT YOU CAN DO TO HELP

1) Don't panic! Remember, we're all in this together.

2) Wash your hands often and for at least 20 seconds. Do not touch your face.

3) If you're feeling sick, stay home. Don't expose others. No appointment or plans are worth the risk right now.

4) If you are getting married and have event insurance, understand that Coronavirus may not fall under your coverage. Be proactive and find out what is and is not included ahead of time.

5) If you are getting married, clearly communicate with your guests as to what precautions you are taking at your wedding to protect them and what you would like in return from them. Please inform those who are sick or exhibiting symptoms to kindly stay home.

6) Consider live streaming your nuptials for those who are most at risk. So that they can still be a part of your special day, even if they can't personally attend. Or hire a videographer to share the day with them at a later time.

7) If you are thinking of postponing or rescheduling, let all your wedding vendors know now. 2020 is already looking like a financially difficult year for many of us in the service industry. This is our livelihood, this is how we feed our families. We want to work with you, but we need communication in order to help.
Don't wait and cancel at the last moment.

8) Be flexible with your wedding plans. Some of my favourite events are smaller, more intimate affairs.
You can still have a stunning and memorable day with just a few special people by your side.

9) Be respectful and kind. It's normal to be scared. To worry about health, the economy, the future.
Remember, we're more alike than we are different. Let's try to be considerate and neighbourly.

WEDDING CLIENTS | WHAT THIS MEANS

I am going to work with you on rescheduling or postponements. I realize that there is a lot that is out of your control and mine at the moment. Don't worry! We will figure things out together. I want you to know that I get it and I am here for you. If you want to postpone your wedding because you or your loved ones are sick, your venue and/or the government has restricted you, or you're just plain scared, rest assured that your paid retainer will 100% transfer to a new date. Let me know as soon as possible, so I can mark the date.

If I am already booked on the new date that you choose, I will assist you in every way to help find a new photographer with a similar style to myself. If I can re-book your original date, I will return 50% of your retainer.

If you feel that you need to cancel your wedding entirely, please know that I feel for you.
I know it cannot be an easy decision and I want to give you options.

I can offer you an elopement package. Just the two of you and myself, or a very limited guest list.
I have shot so many elopements and small weddings in the past decade and I can attest to the fact that they are some of the most beautiful and intimate affairs. I'm here to work with you, so just let me know if you need help with anything!

PORTRAIT CLIENTS | WHAT THIS MEANS

Photo sessions are much easier to postpone and/or cancel than a wedding or large event would be.
Please let me know if you aren't comfortable keeping your session date and we will work something out.

If you are feeling sick or exhibiting any symptoms, let's just delay friends. It's better to be safe than sorry!
My business is taking a huge hit right now, but I care about all of you. I want to keep both yours and my own family safe and healthy.

If anyone has any other questions, please feel free to reach out to me. You can use the contact page HERE
or email me directly at info@heatherdietz.com